• Frequently Asked Questions

  • Still Have Questions?

  • Do I need to have insurance for my car?

    Yes, per the contract you signed, you must have physical damage insurance on your vehicle.  This is required until you pay off your account.

    If you do not maintain proof of physical damage insurance naming us as the lienholder with a maximum $500 deductible for Comprehensive and Collision claims, we may purchase insurance for you and add the expense to your account at your contract’s interest rate.

    We prefer not to do this and strongly encourage you to purchase your own insurance.  You can save money for two reasons:  first, you pay no interest since you prepay your insurer for coverage.  Second, the insurer knows your exact driving record and doesn’t have to place you in the highest-risk class allowed.

    Finally, any insurance we purchase for you does not satisfy California’s liability requirement.  Even if we add physical damage insurance coverage, you will have to buy separate liability insurance coverage or risk having your car impounded if you are stopped by a law enforcement officer or are involved in an accident.

    Please refer our Insurance Information tab for additional details.

    How often will I be billed?

    You will be billed monthly. We will mail you a statement which should arrive about 10 days before your due date. Please note, if you move, notify us immediately.


    What if I don’t receive my billing statement?

    We send you a monthly statement as a courtesy, as a reminder, and as a notice to help you make your payments on time. If there is a delay with the post office or for some other reason and your statement is lost or delayed in the mail, you must still make your payments by the contract payment date. For this reason, it is very important that you notify us immediately if you permanently move or temporarily change your residence.


    Is there a grace period?

    Your payment is due as shown on the contract payment date. There is no grace period on your account. A late fee is assessed to your account after the tenth day. The best recommendation is to make sure your payment is on time every month.


    What methods of payment are accepted?

    We accept check, money order, and Western Union (code city: DOOR, CA) pay by phone through Western Union. A service fee is charged by Western Union. Please do not send cash through the mail. We do not accept cash payments.


    Where do I mail my payment?

    Please mail payments to:

    NEWPORT ACCEPTANCE CORPORATION
    PO BOX 3668
    TUSTIN, CA 92781-3668
    (be sure to include a payment stub and/or write your account number on the check or money order)


    How do I change my billing address or phone number?

    Please call us at (800) 353-5886 and speak with a Customer Service Representative.


    How do I get a payoff amount for my account?

    Please call us at (800) 353-5886 and speak with a Customer Service Representative.


    Was my payment received?

    Please call us at (800) 353-5886 and speak with a Customer Service Representative.


    Can I receive a payment history for my account?

    Yes, please call us at (800) 353-5886 and speak with a Customer Service Representative.


    I’ve been in an accident, what do I do?

    In the event of an accident, you will need to file a claim with your insurance company or with the insurance company we provided. Please contact our office immediately during business hours.


    Can I change my payment due date?

    Please call us at (800) 353-5886 and speak with a Customer Service Representative.


    When will I receive my title after paying off my account?

    Your title will be released and in the mail approximately two weeks after paying off the account.


  • Contact Customer Service


    California Toll-Free (800) 353-5886
    1-714-832-5347

    Email Form